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OFFERING / FOR SALE: Alabang | Over 200 CSR Jobs Available | US Telco Account

Location: Muntinlupa
Date posted:
Transaction type: OFFERING / FOR SALE
Posted by:
Price: Not Specified

At TeleTech, Customers are the life blood of our business. Understanding the importance of good customer service is essential for creating new customers, keeping loyal customers, and developing referrals for some of our future customers. We strive to stay connected with our clients at all touch points, and to value their feedback in return. Without this ongoing connection, our business would fail.

• To resolve customer complaints via phone, email, mail, or other media.
• Use telephones to reach out to customers and verify account information.
• Greet customers warmly and ascertain problem or reason for calling.
• Assist with placement of orders, refunds, exchanges; cancel or upgrade accounts.
• Take payment information and other pertinent information such as address and phone numbers; provide company information & services.
• Answer questions and suggest solutions in relation to products and services.
• Inform customer of deals and promotions.
• Ensure active and appropriate engagement on the continuous improvement opportunities
• Utilize computer technology to handle high call volumes.
• Compile reports on overall customer satisfaction.

• High School graduates with at least 2 f

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